✨ Step into the future of autonomous intelligence with Syntphony AI Agents 

At NTT DATA, we don’t just evolve technology—we redefine the standard of conversational artificial intelligence. With the launch of Syntphony Conversational AI Agents, we introduce the natural evolution of our Syntphony Conversational AI platform, transforming it into an ecosystem of autonomous, intelligent, and deeply personalized agents. This new generation represents a qualitative leap that completely changes how organizations interact with users, employees, and systems. 

🌐 From Virtual Assistants to Autonomous Agents: A Paradigm Shift 

For years, virtual assistants have been useful tools, yet limited by rigid flows and predefined responses. Today, with Syntphony Conversational AI Agents, we break those boundaries and introduce a conversational architecture that enables agents to hold complex, fluid, and contextual conversations, adapting to each user in real time. This evolution is not just technological—it’s strategic, redefining how organizations engage with their audiences. 

🧠 Conversational Intelligence with Purpose

• Hyper-Personalized Responses: By generating responses based on the context of the conversation, Agents ensures that interactions are tailored to individual user needs.
• Increased Reasoning Capacity: With specialized agents for different topics, Agents improves the management and understanding of complex inquiries.
• Enhanced Conversational Experience: The prompts-based design allows for more human-like interactions, enabling agents to switch topics easily.

🧩  Agents boasts several key features: 

• Multiple AI Agents: Each agent is designed for specific roles, enhancing their ability to perform tasks such as natural language understanding and information retrieval.
• Persona: Agents and supervisors can be given a personality to deal with specific cases and offer more personalized responses depending on the characteristics of the user with whom they interact. At the same time, being able to assign a personality to everyone can ensure a cohesive conversational tone.
• Orchestration Hybrid System: By combining NLU flows and Agents, it is possible to achieve a hybrid model without discarding years of work done in a virtual agent. With NLU-First and Agents-First models, it is possible to manage the interaction to be handled by intent-based flows or to be classified and treated directly with generative responses.
• Knowledge Management: Incorporates organization-specific data to enhance the relevance and accuracy of responses.

🧬 Type of Models: Total Flexibility

Within Syntphony Conversational AI we want to facilitate the transition towards a 100% Agents model. To achieve this, we created 3 new types of classification, in addition to the classic NLU model we had, that allow to combine the one made by the generative models and by the NLU.

• Intent based: It is the type of classification made by the NLU and the most typical so far.

• Composite Model – Intent first: The classification is made by the intent-based model, but within the flows a transfer can be made to an AI Agent.
• Composite Model – Agent first: Classification is done by the LLM and the user can be directed to the intent-based model flows or to a specific agent depending on the type of interaction.
• Agent: The classification is 100% done by the LLM and there are only AI Agents to serve the interactions. Interactions that do not have a specialized agent are handled by the supervisor.

🔊 Technical Innovations Enhancing the Experience

• 🎙️ Real-Time Voice and Voice Activity Detection (VAD)
  Our new voice API enables natural, fluid conversations. With VAD, agents detect when users speak, improving accuracy and experience.
• 📚 Collections and Advanced Parameters in Knowledge AI
  Organize knowledge by topic, configure context windows, similarity levels, and search types (semantic, full-text, or hybrid)—enabling precise and scenario-adapted responses.

🧪 Real Use Cases: Transforming Industries with Autonomy

🏦 Banking
Agents assist with account inquiries, loan applications, fraud detection, and personalized financial advice—offering secure and empathetic support.

📱 Telco
Agents manage portability requests, service configuration, technical issue resolution, and personalized plan recommendations—enhancing customer satisfaction.

🏥 Healthcare
Agents help schedule appointments, explain treatment plans, provide medication reminders, and guide patients through insurance processes—ensuring clarity and care.

✈️ Airlines
Agents support booking management, flight changes, real-time itinerary updates, and post-travel assistance—delivering seamless travel experiences.

💥 Beyond Technology: A Business Value Engine

The transformation toward Syntphony Conversational AI Agents delivers a comprehensive competitive advantage. For the market, it opens a new era of more human, adaptive, and efficient conversational interfaces. For organizations, it enables smarter automation, reduces operational costs, and allows scalable growth without compromising quality. For customers, it translates into hyper-personalized, consistent experiences aligned with strategic goals—strengthening relationships and standing out in an increasingly competitive environment.

🌟 In Summary: This Is Not an Update. It’s a Revolution.

Syntphony Conversational AI Agents is not just an evolution of our platform—it’s a new way to understand communication between humans and machines. More autonomous. More intelligent. More human.

Explore the official guide and get ready to lead the change.